Definitions

In these Terms:

“Company”, “we”, “us” means Mega Hosting Deals

“Customer”, “you” means the person or business purchasing services

“Services” means shared hosting, managed website service and web maintenance and updates

“Agreement” means these Terms together with any order placed

1. About us

Mega Hosting Deals is a UK-based provider of web hosting, fully managed website services, and website maintenance services.

These Terms apply to all services provided under the Mega Hosting Deals brand, including services ordered through megahostingdeals.net, through the client area, or through any other official ordering process made available by Mega Hosting Deals.

Website: megahostingdeals.net

Last amended: 29 March 2026

Contact email: enquiries@megahostingdeals.net

Mega Hosting Deals
Suite RA01
195–197 Wood Street
London
E17 3NU
United Kingdom

2. Eligibility, age and capacity to contract

Our services may only be ordered or used by individuals aged 18 years or older.

By using our services, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding contract under the laws of England and Wales, and are acting on your own behalf or have authority to act on behalf of an organisation.

If you act on behalf of a business, partnership, charity, club, or other organisation, you confirm that you are authorised to bind that organisation to these Terms.

3. Access by persons under 18

Mega Hosting Deals services are not permitted for persons under the age of 18. By ordering, activating, accessing, or using any service, you confirm that you are at least 18 years of age.

Accounts must not be created or operated by persons under 18. If Mega Hosting Deals becomes aware that an account has been created by, or is being operated for the benefit of, a person under the age of 18, we may restrict, suspend, or terminate the account.

Verification and investigation

Where there is a reasonable belief that an account may belong to a minor, Mega Hosting Deals may request additional verification or information to confirm the account holder’s identity and eligibility.

Account closure

If an account is confirmed to be operated by a person under 18, the service may be cancelled. Where services have not yet been activated, a refund may normally be issued. Where services have already been provisioned or used, any refund will be considered in accordance with the Refund policy and applicable law.

Parent or guardian contact

Parents or legal guardians who believe that a minor has created an account or accessed services may contact Mega Hosting Deals so that the account can be investigated and, where appropriate, closed.

Age Restriction Justification

The age restriction exists to ensure contractual capacity and to reduce fraud risk. It is not based on any protected characteristic and does not constitute unlawful discrimination.

4. Scope of services

Mega Hosting Deals provides UK based web hosting, fully managed website plans, website maintenance & Updates (Pay-As-You-Go), and related digital services.

Web hosting services

Web hosting services are provided on a prepaid basis and are billed on the billing cycle selected at the time of order. Hosting services include access to server resources, control panel access, and related hosting features as described on the website.

Hosting services are provided in a shared hosting environment unless explicitly stated otherwise. Reasonable resource limits apply, including CPU usage, memory, disk space, inodes, bandwidth, and concurrent processes, where necessary to protect stability, security, and fair use across the platform.

Customers must not use hosting services for excessive resource consumption, storage-only use, backup-only storage, cryptocurrency mining, or activity that materially and adversely affects server performance, security, or other customers.

Fully Managed Website Plans

Fully Managed Website plans are provided as an ongoing managed service and may include website hosting, security, updates, maintenance, backups, and support as described for the selected plan.

Each plan includes the features described on the website, including page allowances, hosting, SSL, maintenance, and capped update time where stated. Unused update time does not roll over unless agreed otherwise in writing.

Website Maintenance & Updates (Pay-As-You-Go)

Website Maintenance & Updates (Pay-As-You-Go) are billed at £35.90 per hour, with a minimum charge of one hour per request.

This service is not a managed plan and does not include hosting unless expressly stated. Pay-As-You-Go work must be paid in advance before work begins.

All hosting services are provided within shared or multi-tenant environments. Mega Hosting Deals does not provide (), , or standalone infrastructure services.

5. Agreement formation, manual provisioning and activation

An Agreement between Mega Hosting Deals and you, the client, is formed only when an order is placed, payment is successfully received, any required identity verification checks are successfully completed where requested, and the service is manually provisioned by Mega Hosting Deals.

By placing an order and completing payment, the customer expressly requests that the ordered services be activated or commenced as soon as payment verification and any required compliance checks have been completed.

Services are not activated automatically. We reserve the right to refuse, cancel, or delay activation pending verification or compliance checks, including where information provided appears incomplete, inaccurate, misleading, or inconsistent.

When a service is considered activated or commenced

A service is treated as activated or commenced once it has been provisioned and made available for use, or once work has begun. This includes, but is not limited to, the following events:

  • web hosting services: when the hosting account is created on the server and access credentials, control panel details, or related service details are issued
  • Fully Managed Website services: when onboarding, setup, development, maintenance, updates, hosting configuration, or related managed work begins
  • Website Maintenance & Updates (Pay-As-You-Go): when work, investigation, updates, or technical changes begin

Activation or commencement occurs when the service becomes available for use or work starts. It is not necessary for the customer to log in, upload files, or make active use of the service before the service is treated as having begun.

Access to services may be provided by credentials, control panel access, or other means. You are responsible for ensuring that any authorised users comply with this document.

Evidence of Service Delivery

Mega Hosting Deals maintains system records including account creation logs, IP logs, provisioning timestamps, and access records. These may be used in disputes.

Non-Use of Service

Failure to log in or use a service does not affect the fact that it has been provisioned.

6. Customer accounts

When you place an order, a customer account is created. This account serves as the central record of all data relating to your relationship with Mega Hosting Deals, including services ordered, billing history, support communications, and account activity.

Information held within the customer account may include personal and contact details, billing and transaction history, active and historical services, domain registration details, support communications, and security or access logs.

You are responsible for maintaining the confidentiality of your login credentials and for activity carried out under your account, except to the extent caused by our own fault. You must notify us promptly if you suspect unauthorised access or a security incident.

You must keep your account information accurate and up to date. If we reasonably believe the information is inaccurate or incomplete, we may request clarification and may restrict services until the issue is resolved.

7. Account ownership and transfers

The individual or organisation listed as the account holder within the customer account is treated as the authorised owner of the account and the authorised contact for instructions relating to that account.

Requests to transfer ownership, service control, access credentials, or account authority may require identity verification or supporting documentation to protect account security.

Mega Hosting Deals may refuse an ownership transfer request where ownership cannot be reasonably verified, where the request appears fraudulent, or where there is an unresolved dispute about account control.

8. Data protection, privacy and retention

This Privacy Policy applies to the use of the megahostingdeals.net website and any services provided through it.

Personal data is processed in accordance with the UK GDPR and the Data Protection Act 2018.

Data is processed only where necessary to provide services, process payments, comply with legal obligations, maintain security, prevent fraud, and manage disputes. Customer data is not sold, rented, or traded.

Data retention periods are as follows:

  • Billing and financial records are normally retained for at least six years where required for tax, accounting, and legal compliance.
  • Account and service records may be retained for up to six years following account closure where reasonably necessary for legal, contractual, security, or dispute resolution purposes.
  • Support communications and logs are retained for as long as reasonably necessary for service management, security, and dispute resolution.
  • Identity verification data is processed and retained by Stripe or another verification provider and is not intentionally stored by Mega Hosting Deals where that provider handles the verification process.

Once retention periods expire, data is securely deleted or anonymised unless further retention is required by law or reasonably necessary to establish, exercise, or defend legal claims.

Data Retention and Legal Basis

Data retention periods are based on legal obligations (including tax and accounting requirements) and on what is reasonably necessary for security, fraud prevention, and dispute resolution.

Once retention periods expire, personal data is securely deleted or anonymised, unless further retention is required by law or necessary to establish, exercise, or defend legal claims.

9. Data Processing Agreement (DPA)

This Data Processing Agreement forms part of the Terms of Service between the Customer and Mega Hosting Deals, United Kingdom.

This Agreement applies where Mega Hosting Deals processes personal data on behalf of the Customer in connection with the provision of hosting services.

This Agreement is intended to comply with the requirements of:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018

Definitions

For the purposes of this Agreement, Controller means the party that determines the purposes and means of processing personal data, Processor means the party that processes personal data on behalf of the Controller, Personal Data means any information relating to an identified or identifiable individual, Processing means any operation performed on personal data including collection, storage, use, transmission, or deletion, and Customer means the individual or organisation purchasing hosting services.

Roles of the parties

The Customer acts as the Data Controller and Mega Hosting Deals acts as the Data Processor.

The Customer determines the type of personal data stored or processed on the hosting services. Mega Hosting Deals processes such data only as necessary to provide the hosting services.

Scope of processing

Mega Hosting Deals may process personal data in order to provide services including web hosting, Plesk (), Plesk , domain services, email hosting, and technical support.

Processing activities may include storing data on hosting infrastructure, transmitting data across networks, providing backups where applicable, and enabling customer access to hosted services.

Mega Hosting Deals does not access or monitor customer data unless required for technical support, legal compliance, or security purposes.

Types of personal data

Depending on how the Customer uses the hosting services, personal data processed may include names, email addresses, telephone numbers, IP addresses, website user data, customer account data, and other information uploaded or stored by the Customer.

Categories of data subjects

Personal data processed through the hosting services may relate to the Customer, employees or contractors of the Customer, website visitors, users of applications hosted on the services, and customers or clients of the Customer.

Processor obligations

  • process personal data only in accordance with the Customer’s instructions
  • implement appropriate technical and organisational security measures
  • ensure staff handling personal data are subject to confidentiality obligations
  • assist the Customer where reasonably required in responding to data protection requests
  • notify the Customer without undue delay if a personal data breach affecting the hosting infrastructure is identified

Mega Hosting Deals will not use personal data for its own purposes.

Security measures

Mega Hosting Deals implements reasonable security measures designed to protect hosted infrastructure, including secured data centre facilities, network security monitoring, access control systems, and infrastructure redundancy where available.

Customers remain responsible for securing their own applications, passwords, and server configurations.

Sub-processors

Mega Hosting Deals may use third-party service providers where necessary to provide hosting services, including data centre providers, network infrastructure providers, domain registry operators, and payment processors.

Mega Hosting Deals ensures that any sub-processors engaged are subject to appropriate data protection obligations.

International data transfers

Where possible, Mega Hosting Deals hosts customer data within the United Kingdom or European Economic Area. If data is transferred outside these regions, appropriate safeguards will be implemented as required by UK GDPR.

Data breach notification

If Mega Hosting Deals becomes aware of a personal data breach affecting its infrastructure, it will notify affected customers without undue delay once the breach has been confirmed.

Customers remain responsible for assessing whether notification to supervisory authorities or affected individuals is required.

Data retention

Mega Hosting Deals retains customer account information only for as long as necessary to provide the hosting services, comply with legal or regulatory obligations, and resolve disputes.

Data stored by the Customer within hosting services remains under the Customer’s control. Upon service termination, customer data may be permanently deleted in accordance with the Terms of Service.

Customer responsibilities

  • comply with applicable data protection laws
  • ensure that any personal data stored or processed using the hosting services is lawful
  • implement appropriate security controls for applications and websites hosted on the services
  • maintain backups of important data

Data subject rights

The Customer is responsible for responding to requests from individuals exercising their rights under UK GDPR, including access requests, rectification requests, erasure requests, and data portability requests.

Mega Hosting Deals will provide reasonable assistance where technically feasible.

Term and termination

This Agreement remains in effect for the duration of the Customer’s use of Mega Hosting Deals services.

Upon termination of hosting services, personal data stored on the services may be deleted unless otherwise required by law.

Governing law

This Agreement is governed by the laws of England and Wales.

10. Payments, billing and fees

Payments are accepted by debit or credit card and are processed securely via Stripe. Mega Hosting Deals does not store or have access to full card details.

By submitting payment for any order, the customer confirms that they are authorised to use the payment method used for the transaction and authorise Mega Hosting Deals to collect payment for the ordered services.

Services are billed in advance. Renewal dates and amounts are displayed within your customer account. It is your responsibility to ensure payment methods remain valid and that your contact details are current.

Failed, reversed, or disputed payments may result in non-activation, suspension, or termination of services where appropriate. Where services are suspended due to non-payment, restoration may be subject to successful payment and any reasonable administrative steps needed to reactivate the service.

Payment disputes and evidence of service delivery

Where a payment dispute, chargeback, or reversal is raised, Mega Hosting Deals may rely on its internal records and service logs to demonstrate that the customer agreed to these Terms, requested immediate service commencement through the order process, and that the relevant service was provisioned or work began.

Relevant records may include account creation logs, invoice and payment records, provisioning timestamps, issued login credentials, support communications, configuration notes, project records, or other system logs reasonably connected with the order.

Pay-As-You-Go billing

Website Maintenance & Updates (Pay-As-You-Go) services must be paid in full before any work begins. No work will be carried out on credit.

These terms do not affect your statutory rights under the Consumer Rights Act 2015.

Payment Disputes and Chargebacks

Customers agree to contact Mega Hosting Deals before initiating any chargeback or payment dispute.

Where a chargeback is initiated after provisioning:

  • services may be suspended
  • accounts may be restricted

We may recover reasonable costs where permitted by law.

Pricing Flexibility

We always aim to keep our services affordable and fair.

If your circumstances change or you feel your plan is no longer suitable, just reach out — we’re happy to review your options and find a solution that works for you.

We believe in working with our customers — not against them.

11. Identity verification and Know Your Customer checks

To prevent fraud, chargebacks, payment abuse, and misuse of services, identity verification checks may be required in some cases. Verification may be carried out through Stripe or another approved provider.

You may be required to provide identification or supporting information. Mega Hosting Deals does not intentionally collect or store identity documents where verification is handled by Stripe or another third-party provider.

Accounts are manually set up after successful completion of identity verification where required.

If you update key account information, including your name, address, billing details, or ownership details, additional verification may be required.

If identity verification cannot reasonably be completed, services may be refused, delayed, or cancelled. Where this happens before activation and no breach of these terms has otherwise occurred, a refund will normally be issued, less any non-recoverable third-party costs if applicable and lawful.

These checks are used to reduce fraud and payment risk and to protect Mega Hosting Deals, its suppliers, and its customers.

12. Infrastructure and service levels

Mega Hosting Deals operates services using third-party data centre providers, network suppliers, software platforms, and infrastructure partners where appropriate.

While we aim to maintain reliable and stable services, uninterrupted or error-free operation cannot be guaranteed.

Mega Hosting Deals will use reasonable efforts to maintain service availability and respond to operational incidents where they occur.

No formal service level agreement applies unless explicitly agreed in writing.

13. Availability, maintenance and downtime

We do not guarantee uninterrupted or error-free service.

Downtime may occur due to maintenance, network or hardware failure, third-party providers, software issues, security incidents, emergency updates, capacity management, or events beyond our reasonable control.

Planned maintenance may occur to apply security updates, upgrade systems, or improve performance. Where practical, we may provide notice via the website, customer account, or email, but emergency maintenance may occur without prior notice.

Nothing in this section affects any rights a consumer may have where services are not provided with reasonable care and skill or do not match what was agreed.

14. Service Level Agreement (SLA)

Mega Hosting Deals aims to provide reliable and stable hosting infrastructure. While uninterrupted service cannot be guaranteed, reasonable efforts are made to maintain high levels of service availability.

Infrastructure availability target

Mega Hosting Deals targets infrastructure availability of 99.9 percent for network connectivity and core hosting infrastructure over a monthly period, excluding scheduled maintenance, emergency maintenance, and events outside our reasonable control.

Maintenance

Planned maintenance may be carried out from time to time in order to apply security updates, upgrade systems, or improve performance. Where reasonably practical, advance notice may be provided. Emergency maintenance may occur without prior notice if required to protect security or infrastructure stability.

Service interruptions

Service interruptions may occur due to hardware failure, software faults, security incidents, network issues, or third-party infrastructure providers. Mega Hosting Deals will take reasonable steps to restore affected services as soon as reasonably possible.

Service credits

Where a verified infrastructure failure within Mega Hosting Deals control results in significant downtime, customers may request a service credit. Service credits are limited to hosting account credit and will not exceed the equivalent value of one month of the affected service.

Statutory Rights

Service credits are provided as a contractual goodwill remedy and do not affect your statutory rights, including your right to services performed with reasonable care and skill under the Consumer Rights Act 2015.

SLA exclusions

This Service Level Agreement does not apply to issues caused by customer configuration, software installed by the customer, security breaches within customer applications, misuse of services, or circumstances outside the reasonable control of Mega Hosting Deals.

15. Hosting environment and technical limits

Hosting services are provided in a shared hosting environment and are subject to resource limits. Limits may include CPU usage, memory usage, concurrent processes, disk usage, inodes, bandwidth, and other constraints necessary to protect service stability and fair usage.

You must not exceed allocated resources, run background daemons or server-level processes, or use hosting primarily for file storage or backups. You must not attempt to bypass limitations or interfere with other customers, the host server, or network services.

Storage-only use is not permitted on any Mega Hosting Deals service. Our services must not be used primarily as online storage, backup repositories, public file-sharing platforms, personal cloud storage, or off-site backup locations for unrelated systems.

Reasonable file storage that forms part of a functioning website, application, or legitimate hosting activity is permitted. Where an account is primarily used for storage rather than hosting, Mega Hosting Deals may require the customer to reduce stored data, move to a more appropriate solution, or suspend the service where necessary to protect platform stability.

We may impose restrictions, limit performance, suspend, or terminate services where reasonably necessary to protect system stability, maintain security, comply with legal obligations, or prevent abuse.

16. Security responsibilities

Customers are responsible for maintaining the security of their websites, applications, accounts, and any self-managed server environments.

This includes maintaining secure passwords, updating software, protecting access credentials, removing unused accounts, and monitoring for unauthorised activity.

Mega Hosting Deals is responsible only for the security of the underlying hosting infrastructure under our direct control.

If a service becomes compromised or is used for malicious purposes, Mega Hosting Deals may temporarily suspend or isolate the affected service until the issue is resolved.

17. Backups and data responsibility

Backups form part of the paid service for Fully Managed Website plans. As part of the management fee, Mega Hosting Deals performs routine backups of Fully Managed Websites for disaster recovery purposes.

Backup frequency and retention periods are determined by Mega Hosting Deals and may change over time. Backups are provided as a safety measure but are not guaranteed to be complete or restorable in every circumstance.

For standard web hosting services and self-managed , all data backups are the responsibility of the customer. While backup tools or automated backups may be made available as a courtesy, they are not guaranteed and must not be relied upon as the sole method of data protection.

Mega Hosting Deals does not accept liability for data loss, corruption, or restoration failure in relation to standard hosting services beyond what cannot lawfully be excluded. Customers are responsible for maintaining independent backups of all files, databases, emails, and content hosted on their account.

18. Website migration and transfers

Where Mega Hosting Deals assists with the migration of websites, email accounts, or other services from another provider, reasonable efforts will be made to complete the migration successfully.

However, customers remain responsible for ensuring that complete backups exist before any migration takes place.

Mega Hosting Deals cannot guarantee compatibility with third-party hosting environments, software, control panels, email systems, or server configurations.

Migration assistance may be limited by access availability, software differences, unsupported systems, or technical restrictions imposed by third-party providers.

19. Domain names (reseller relationship – eNom)

Mega Hosting Deals acts as a reseller of eNom, Inc. and is not the registrar.

Domain services are subject to eNom’s registration agreement, applicable registry rules, and ICANN policies. You agree to comply with all registrar, registry, and ICANN requirements applicable to your domain name(s), including verification requests, accuracy requirements, transfer rules, and dispute policies.

Domain registrations, renewals, and transfers are generally non-refundable once submitted to the registrar. Registrar or registry actions, including suspension, transfer, lock, or cancellation, do not by themselves entitle you to a refund.

20. Email services and anti-spam policy

Email services provided through Mega Hosting Deals must not be used for spam, unsolicited bulk email, or unlawful marketing activities.

The following activities are prohibited:

  • Sending unsolicited commercial email
  • Using purchased or harvested email lists
  • Email harvesting or address scraping
  • Operating spam relay services
  • Sending phishing, malicious, deceptive, or fraudulent emails

Customers must comply with applicable laws relating to electronic communications and marketing.

Where spam or abusive email activity is detected, Mega Hosting Deals may suspend email services, restrict outbound mail, or suspend the affected account.

21. Software and licensing

Customers are responsible for ensuring that any software installed, uploaded, or used through Mega Hosting Deals services is properly licensed and lawfully obtained.

Use of pirated software, nulled applications, software that bypasses licensing controls, or unlawfully copied content is not permitted.

Mega Hosting Deals may remove, disable, or suspend services that are found to be distributing or operating unlicensed or unlawful software.

22. Acceptable Use and Network Abuse Policy

These rules apply to all services provided by Mega Hosting Deals, including shared hosting, Plesk (), Plesk , and any associated infrastructure.

You must not host, store, distribute, publish, provide access to, or link to any of the following:

  • illegal content under UK law or applicable international law
  • malware, ransomware, exploits, trojans, spyware, or malicious code
  • hacking tools, credential stuffing, phishing, fraud, scams, impersonation, or deceptive services
  • spam, unsolicited bulk email, purchased lists, email harvesting, or sending email without a lawful basis
  • copyright-infringing material or unauthorised distribution of protected content
  • adult or pornographic content of any kind
  • child sexual abuse material or content exploiting minors
  • hate speech or content that incites violence, harassment, or discrimination
  • cryptocurrency mining, mining-related services, or resource-intensive mining scripts
  • DDoS tools, booter or stresser services, or attack infrastructure
  • activities that interfere with, disrupt, or degrade systems or other customers, including excessive resource usage, abusive automation, or vulnerability scanning without permission
  • use of any Mega Hosting Deals service primarily for file storage, backup repositories, personal cloud storage, or file-sharing services unrelated to an active website or application

Storage-only use of services

Mega Hosting Deals services are designed for hosting websites and related applications. Services must not be used primarily as online storage, backup repositories, or file distribution platforms.

Server abuse and immediate suspension

Mega Hosting Deals reserves the right to immediately suspend, isolate, or restrict any service where it reasonably believes that the service is being used in a manner that threatens the security, stability, or integrity of its infrastructure, network, or other customers.

This may include spam activity, malware distribution, denial-of-service activity, network scanning, phishing, fraud, deceptive services, or disruptive resource usage.

IP reputation and spam protection

Mega Hosting Deals actively protects the reputation of its network and IP address ranges. Customers must ensure that their services do not cause IP addresses to become listed on spam, malware, or abuse blocklists.

If an IP address associated with a customer service becomes listed due to the customer’s actions or configuration, Mega Hosting Deals may suspend the service until the issue has been resolved.

Right to remove unlawful or harmful content

Mega Hosting Deals reserves the right to remove, disable access to, or suspend any content, service, or account where it reasonably believes that the content may be unlawful, harmful, or in breach of these Terms, this policy, or applicable law.

Child Safety and Illegal Content

Services must not be used to store, transmit, distribute, publish, access, promote, or make available any content that exploits, harms, abuses, or depicts the abuse or sexual exploitation of children.

This prohibition includes, without limitation, child sexual abuse material, grooming-related content, exploitative imagery, or any other material or activity prohibited under applicable child protection, safeguarding, criminal, or online safety laws and regulations.

Any account, service, website, data, or activity suspected of involving child exploitation, child sexual abuse material, or other serious child safety risks may be suspended immediately without notice, investigated, removed, reported to the appropriate authorities, or permanently terminated.

Where required by law or where Mega Hosting Deals reasonably considers it necessary to protect children, the Company may preserve, disclose, or provide relevant account information, access logs, hosted data, and other records to law enforcement agencies, regulators, hotlines, or other competent authorities.

Mega Hosting Deals reserves the right to refuse service, remove content, disable access, or take any other action reasonably necessary to comply with applicable child protection and online safety obligations.

Customers remain solely responsible for all content, data, communications, and activity conducted through their services, including any activity by third parties, clients, employees, contractors, or end users using the account.

Law enforcement and emergency measures

Mega Hosting Deals may take emergency technical measures, including traffic filtering, blocking malicious sources, isolating compromised servers, or restricting access to affected systems where immediate intervention is required to protect network security, prevent service disruption, or mitigate an active threat.

23. Abuse reports

Mega Hosting Deals may receive abuse reports from third parties relating to websites, email services, or other services hosted on our infrastructure.

Where such reports are received, we may contact the customer to request clarification or corrective action.

Customers must cooperate with reasonable requests made to investigate abuse, security issues, or legal complaints.

Failure to respond to abuse reports within a reasonable time may result in suspension, restriction, or termination of services.

24. Suspension, termination and refusal of service

Mega Hosting Deals may suspend, restrict, or terminate services where reasonably necessary if you breach these Terms or the Acceptable Use Policy, fail to make payment, engage in unlawful activity, fail identity verification where required, provide materially inaccurate account information, or create a material risk to staff, infrastructure, other customers, or third parties.

Suspension may be immediate where necessary to protect security, prevent harm, comply with law, or respond to abuse. Where appropriate and reasonably possible, we may instead request corrective action or supporting information before taking further action.

Mega Hosting Deals reserves the right to refuse service where there is a legitimate business, legal, compliance, fraud, or safety reason to do so. Nothing in this section allows unlawful discrimination.

Where a service is suspended or terminated because of breach of these Terms, breach of the Acceptable Use Policy, unlawful activity, spam, phishing, malware distribution, copyright infringement, cryptocurrency mining on prohibited infrastructure, resource abuse, or other misuse of the services, no refund will normally be due for the unused part of the current billing period unless applicable law requires otherwise.

25. Support policy

Mega Hosting Deals provides technical support for services supplied directly by Mega Hosting Deals. Support is provided through the customer client area, support ticket system, or other official support channels published on the website.

Scope of support

Support is provided for the operation of hosting services, account access, service configuration within the provided hosting environment, and issues directly related to the services purchased from Mega Hosting Deals.

Support may include:

  • Account access assistance
  • Hosting configuration guidance
  • Control panel access issues
  • Service availability checks
  • Investigation of reported technical faults
  • Assistance with basic service setup

Support limitations

Support does not normally include development work, custom programming, third-party software troubleshooting, website design changes, or tasks that fall outside the scope of the hosting service unless covered by a Fully Managed Website plan or separately quoted work.

Support for self-managed does not include server administration, operating system support, software installation, security hardening, or debugging customer applications.

Response times

Support requests are handled in the order received and prioritised based on urgency, service impact, and operational considerations. While Mega Hosting Deals aims to respond as promptly as possible, response times are not guaranteed unless a separate service level agreement has been agreed in writing.

Customer cooperation

Customers must provide accurate information when requesting support, including details of the issue encountered and any relevant access information where required. Failure to provide sufficient information may delay investigation or resolution.

Abuse of support services

Support channels must not be used for abusive, threatening, harassing, or unreasonable communications. Mega Hosting Deals reserves the right to restrict or suspend support access where communications become abusive or unreasonable.

26. Customer feedback policy

Mega Hosting Deals welcomes honest feedback from customers about the services provided. Feedback may be given directly to us or through public review platforms, provided that it is lawful, genuine, and not misleading.

Direct feedback and opportunity to resolve issues

Customers are encouraged to contact Mega Hosting Deals directly before publishing negative feedback, where reasonably possible, so that we have a fair opportunity to investigate the issue and, where appropriate, put matters right.

This does not prevent any customer from leaving honest feedback or exercising any legal right. However, where a problem relates to billing, support, technical performance, service quality, or misunderstanding of what was ordered, customers should first allow Mega Hosting Deals a reasonable opportunity to review the matter and attempt a remedy.

Public reviews

Customers may leave reviews on third-party platforms such as Google Reviews or Trustpilot. Reviews should be based on genuine experience and must not contain false statements, unlawful content, threats, harassment, confidential information, or material copied from another source without permission.

Our responses to reviews

Mega Hosting Deals may reply to feedback or reviews where reasonably necessary to clarify facts, respond to allegations, explain the status of a complaint, or protect legitimate business interests. We will aim to do so in a professional and proportionate manner.

Review manipulation

Customers and third parties must not attempt to manipulate reviews relating to Mega Hosting Deals. This includes fake reviews, incentivised reviews that are not properly disclosed, coordinated review attacks, threats used to obtain refunds or free services, or requests that others post misleading feedback on a customer’s behalf.

Complaints about reviews

If a customer believes that a public response from Mega Hosting Deals is inaccurate, or that a review concerning Mega Hosting Deals has been posted in error, they may contact us with supporting information so the matter can be reviewed.

Suggestions and service improvements

Where customers provide suggestions, ideas, or general feedback about improving our services, Mega Hosting Deals may consider and use that feedback without obligation, provided no confidential or proprietary rights are infringed.

28. Refund Policy

Refund eligibility depends on service type and activation status.

Refunds may be issued as a full or partial (pro rata) refund based on the level of service usage and time remaining.

30 Day Money-Back Guarantee (New Customers Only)

This applies only to new customers and first purchases.

If you are not satisfied within 30 days, you may request a refund.

Refunds will:

- Be issued in full where the service has not been materially used, or

- Be reduced to reflect usage where the service has been used beyond reasonable evaluation

This guarantee is intended for genuine evaluation of our services and must not be used to obtain temporary or free hosting.

Eligible Services

- Shared web hosting

Exclusions

The following are exempt from this refund policy as they are considered personalised or bespoke services:

- Fully Managed Website services

- Maintenance or custom work

- Domain names and third-party products

These services are non-refundable once provisioned.

Fair Use

Refunds may be refused or reduced where

- The account has been suspended or terminated due to a breach of this agreement

- There is evidence of abuse, misuse, or fraudulent activity

- The service has been used excessively beyond normal evaluation

Statutory Rights

This policy does not affect your UK statutory rights.

29. Limitation of liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, Mega Hosting Deals is not liable for indirect or consequential loss, including loss of profits, loss of revenue, loss of business, loss of goodwill, or loss of data, except to the extent such exclusion is not permitted by law.

Subject to applicable law, Mega Hosting Deals’ total liability for any claim arising out of or in connection with a service shall not exceed the total amount paid for the affected service during the 12 months immediately before the event giving rise to the claim, or, if lower and more appropriate, the charges paid for the relevant current term of that service.

Nothing in this section affects a consumer’s statutory rights, including the right to services being provided with reasonable care and skill.

30. Events outside our control

Mega Hosting Deals is not responsible for delays, service interruptions, or failure to perform obligations where such events arise from circumstances outside our reasonable control.

Examples of such circumstances may include, but are not limited to:

  • Data centre outages or infrastructure failures
  • Network failures or internet service disruptions
  • Power outages
  • Cybersecurity incidents or large-scale attacks
  • Acts of government or regulatory authorities
  • Natural disasters or extreme weather events
  • Labour disputes or industrial action
  • Failures of third-party providers or suppliers

Where such circumstances occur, Mega Hosting Deals will take reasonable steps to restore services as soon as reasonably possible.

31. Changes to services and terms

Mega Hosting Deals may update, modify, or replace parts of these Terms or service policies where reasonably necessary for operational, technical, legal, or regulatory reasons.

Where material changes are made that affect active services, we will take reasonable steps to notify customers through the website, customer account area, or email where appropriate.

Continued use of the services after updated Terms are published will normally indicate acceptance of the updated Terms.

Nothing in this section affects statutory rights that cannot be excluded under applicable law.

32. Entire agreement

This document, together with any referenced policies including the Acceptable Use Policy, Privacy Policy, Refund Policy, and other service policies published on this website, forms the entire agreement between the customer and Mega Hosting Deals relating to the services.

These Terms replace any previous discussions, communications, understandings, statements, or representations relating to the services, except where otherwise required by law.

The customer acknowledges that they have not relied on any statement, representation, or promise that is not expressly set out in this document or in another policy expressly incorporated into it, except where such reliance cannot lawfully be excluded.

If any part of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

33. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales.

If you are acting in the course of a business, the courts of England and Wales shall have exclusive jurisdiction. If you are a consumer, you may also have the right to bring proceedings in another part of the United Kingdom where the law allows.

34. Cookie policy

This website uses cookies and similar technologies to ensure the website functions correctly, to maintain security, and to improve user experience. Cookies are small text files stored on your device when you visit a website.

Strictly necessary cookies may be used without consent where they are genuinely required for the operation, security, or core functionality of the website. Non-essential cookies, including analytics or preference cookies that are not strictly necessary, will only be set where required by law after valid consent has been obtained.

Cookie categories used on this site may include:

  • Strictly necessary cookies used for security, session management, fraud prevention, and essential website features.
  • Preference cookies used to remember settings where you choose to enable them.
  • Analytics cookies, used to understand how visitors use the site, only where you have provided consent.

You can control or delete cookies through your browser settings. Blocking certain cookies may affect website functionality. Where a cookie consent tool is available on the site, you can update your preferences at any time using that tool.

Further guidance is available from the ICO at https://ico.org.uk/for-the-public/online/cookies/.

35. Legal and regulatory framework

These Terms, policies and website notices are intended to reflect and be interpreted consistently with the main UK laws and regulatory rules that apply to our services. This section explains the principal legal framework they are designed to follow.

  • Consumer Rights Act 2015 – applies to consumer contracts for services and digital content, including requirements relating to fairness, transparency, reasonable care and skill, and limits on terms that cannot legally exclude core consumer rights.
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 – governs online and distance selling, including pre-contract information, cancellation rights, and the rules relating to services that begin during the cooling-off period.
  • Electronic Commerce (EC Directive) Regulations 2002 – sets out certain information requirements for online service providers and electronic contracting through websites and online ordering systems.
  • UK GDPR and the Data Protection Act 2018 – governs the lawful processing of personal data, security, retention, data subject rights, and the data protection obligations addressed in our Privacy Policy and Data Processing Agreement.
  • Privacy and Electronic Communications Regulations 2003 (PECR) – applies to cookies and similar technologies, direct electronic marketing, and certain communications privacy rules relevant to our website and customer communications.
  • Applicable intellectual property and copyright laws of the United Kingdom – informs our copyright, takedown and unlawful content provisions.

Where guidance from UK regulators is relevant, these Terms are also intended to be read consistently with current regulatory guidance, including guidance published by the Information Commissioner’s Office in relation to privacy, cookies and electronic communications.

Nothing in this document is intended to exclude, restrict or override rights that cannot lawfully be excluded, including mandatory consumer rights, data protection rights, or liabilities which the law does not allow to be limited or excluded.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

37. Law enforcement and legal requests

Mega Hosting Deals may be required to respond to lawful requests from courts, law enforcement authorities, regulatory bodies, or other competent authorities.

Where legally required to do so, Mega Hosting Deals may disclose relevant information, preserve records, or suspend services in order to comply with applicable laws or legal obligations.

Where permitted by law and reasonably appropriate, we may notify the customer of such a request.

37. Contact details

Contact details in this section apply to Mega Hosting Deals.

Email: enquiries@megahostingdeals.net

Mega Hosting Deals
Suite RA01
195–197 Wood Street
London
E17 3NU
United Kingdom